Refund Policy

Last updated: May 23, 2025

 

Introduction

 

Northern Structure Ltd. ("NSL", "we", "us", "our") is dedicated to providing construction and infrastructure project management services of the highest quality in Canada. Our commitment lies in integrity, innovation, and the value delivered to our clients. We understand that clarity regarding payments, cancellations, and potential refunds is fundamental to a trusting relationship.

 

This Refund Policy outlines the general guidelines applicable to our services. It is important to note that the specific terms relating to payments, retainage, cancellations, and refunds for each individual project will be detailed in the specific service agreement signed between NSL and the client. This document serves as a general guide and does not supersede the agreed-upon contractual terms.

 

Construction and Project Management Services

 

Given the nature of our services – which involve extensive planning, resource allocation, specialized labor, and material procurement – our approach to refunds differs significantly from that applicable to consumer goods.

 

Payments for construction projects are typically structured in phases, as outlined in the project contract. These payments correspond to specific progress milestones or incurred costs.

 

Cancellation of Services

 

If a client chooses to cancel a project after the contract has been signed and work has commenced, the cancellation terms specified in the project contract will apply. Generally, costs incurred by NSL up to the date of cancellation, including but not limited to planning costs, material procurement, labor, administrative fees, and compensation for loss of opportunity, will not be refundable.

 

Any deposits or initial payments made to secure resources or initiate preliminary project phases are typically non-refundable, as they cover initial costs and commitments undertaken by NSL.

 

Disputes and Resolution

 

NSL is committed to client satisfaction and the amicable resolution of any disputes. Should concerns arise regarding the services provided or billing, we encourage clients to contact us immediately through the channels provided in the project contract or on our contact page.

 

 

We will seek to address concerns fairly and transparently, in accordance with the terms of the agreed contract. Open communication is essential to resolving any misunderstandings or issues that may arise during the lifecycle of a construction project.

 

Modifications to the Policy

 

NSL reserves the right to modify this Refund Policy at any time. Any changes will become effective immediately upon posting the updated policy on our website (www.northernstructure.ca). We encourage users to periodically review this page to stay informed.

 

Contact

 

For specific questions about our Refund Policy or the financial terms of a particular project, please refer to your service agreement or contact your project manager at NSL. For general inquiries, you can contact us using the information available on our Contact page.

 

 

Legal Disclaimer: This policy provides general guidelines. The specific financial terms and conditions, including refund and cancellation policies, for any Northern Structure Ltd. project are governed exclusively by the signed service agreement between NSL and the client. Seeking independent legal advice is recommended to fully understand contractual obligations.